Vital-Life Europe GmbH
Phone: +49/ (0)661/ 2503250
Fax: +49/ (0)661/ 2503251
VAT ID: DE 258257794
Commercial register: Fulda Local Court
Registration number: HRB 5418
Managing Director: Mrs. Ingeborg Klein
The European Commission provides a platform for online dispute resolution (OS), which you can find at www.ec.europa.eu/consumers/odr. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and are generally not prepared to do so.
We process personal data (hereinafter referred to as “data”) of the users only insofar as this is necessary for the provision of a functional and convenient website as well as our content and services.
Processing” means the collection, use, disclosure and/or storage. According to the General Data Protection Regulation (hereinafter referred to as “DSGVO”), “personal data” is basically all data by which a natural person can be identified. The precise definitions of the terms are set out in Article 4 of the GDPR.
The following statements inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, the purposes and means of processing of which are decided by us alone or jointly with others, as well as about the components of third parties that may be used by us for optimisation and quality of use and that process data under their own responsibility:
A) Information on the responsible person
B) Rights of the user
C) Information on data processing
A) Information on the responsible party
The responsible party (hereinafter “Provider”) within the meaning of the DSGVO and other national data protection laws of the member states as well as other data protection regulations is:
Vital-Life Europe GmbH
Tel: +49 (0)661 2503250
Fax: +49 (0)661 2503251
B) Rights of the user
The user has the right, with regard to the processing of his/her personal data by the provider as described below, to
to obtain confirmation as to whether the data concerning him/her are being processed and to obtain precise information on these data as well as further information and copies of the data in accordance with Art. 15 DSGVO;
to request the rectification without delay of inaccurate data concerning him/her or the completion of such data in accordance with Art. 16 DSGVO;
to demand that the data concerning him or her be deleted without delay in accordance with Art. 17 DSGVO, or alternatively, if, for example, further processing is required in accordance with Art. 17(3) DSGVO, to demand restriction of the processing of the data in accordance with Art. 18 DSGVO;
to receive the data concerning him or her and provided by him or her in accordance with Art. 20 DSGVO and to request their transfer to other data controllers;
to lodge a complaint with the supervisory authority pursuant to Article 77 of the GDPR if the user is of the opinion that the processing of his/her data by the provider violates the GDPR.
In principle, the user may object at any time to the future processing of data relating to him or her by a data controller on the basis of Art. 6(1)(f) DSGVO in accordance with Art. 21 DSGVO. The objection may in particular be made against processing for direct marketing purposes.
The provider is also obliged to notify any rectification or erasure of personal data or restriction of processing carried out on the basis of Article 16 DSGVO, Article 17(1) DSGVO and Article 18 DSGVO to all recipients of the data to whom the data have been disclosed by him. The obligation does not exist in the event that this notification proves impossible or involves a disproportionate effort. The customer has the right to information regarding these recipients.
C) Information on data processing
Insofar as no detailed information is provided below on the individual data processing, the user’s data processed by the provider will be deleted or blocked as soon as the purpose of the storage no longer applies and the deletion does not conflict with any statutory retention obligations.
For communication and security reasons, the following data, among others, which the user’s internet browser transmits to the provider or to its web space provider, is collected during the visit to the website (so-called server log files):
– Browser type and version;
– Operating system used;
– Website from which the user accessed the provider’s website (referrer URL);
– Website visited by the user;
– Date and time of access;
– Internet protocol (IP) address of the user.
The data is also stored temporarily. This data is not stored together with other personal data of the user. The legal basis for the temporary storage is Art. 6 para. 1 lit. f DSGVO on the basis of the legitimate interest in improving the stability, functionality and security of the website.
The data is deleted after seven days at the latest. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the final clarification of the respective incident.
a) “Session” cookies/ “Persistent” cookies
The provider uses so-called cookies on his website. Cookies are small text files or other storage technologies that the internet browser used by the user places and stores on the end device. These cookies process certain information of the user on an individual basis, such as browser and location data and IP address values.
The processing allows the provider to make its website more user-friendly, effective and secure. For example, the processing of “session” cookies may enable the reproduction of content in different languages or, if applicable, the use of a shopping cart function.
The “persistent” cookies allow the website to recognise the user via his browser when he visits the website regularly.
If personal data is processed by these cookies for the purpose of initiating or executing a contract, the legal basis for the processing is Art. 6 (1) lit. b DSGVO.
If the processing is not for the purpose of initiating or executing a contract, the processing serves the provider’s legitimate interest in improving the functionality of the website and is based on the legal basis of Art. 6 para. 1 lit. f DSGVO.
The “session” cookies are deleted when the user closes his browser. The “persistent” cookies are deleted automatically after a period specified by the provider. This period varies depending on the cookie, but does not exceed a duration of one day.
b) Cookies from third-party providers
Where applicable, cookies from third-party providers are also used on the provider’s website. These third-party providers are partner companies with which the provider cooperates for the purpose of advertising, analysis or the functionalities of the website. If this is the case, the purposes and legal bases of the corresponding processing are set out in the following explanations.
c) Possibility of removal
The user can prevent or restrict the installation of cookies by setting the browser accordingly. Cookies that have already been stored can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the settings of the browser, but by the corresponding setting of the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all functions of the website can be fully used.
In the event of the user contacting the provider – via contact form or e-mail – the user’s personal data entered on this occasion will be used to process the enquiry. The data provided is necessary to answer the enquiry; without the provision of the data, an answer is not possible or only possible to a limited extent.
If the contact request serves the fulfilment of a contract or the initiation of a contract, the legal basis is Art. 6 para. 1 lit. b DSGVO.
The user’s data will be deleted if the user’s enquiry has been conclusively answered and there are no legal obligations to retain data, e.g. in the case of subsequent contract processing.
The legal basis may also be the user’s consent pursuant to Art. 6 para. 1 lit. a DSGVO. In the context of the contact form, the user’s consent to the above processing may be obtained and reference is made to this data protection declaration.
Consent given for the customer account can be revoked by the user in accordance with Art. 7 (3) DSGVO at any time by notifying the provider. The data processed in connection will be deleted as soon as their processing is no longer necessary.
To display the font on the website, the provider uses external fonts in the form of “Google Fonts”, a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”.
Google is certified in accordance with the “EU-US Privacy Shield” and thus guarantees compliance with EU data protection regulations when processing data in the USA.
When the provider’s website is called up, a connection is established to the Google server in the USA in order to enable the display of the text or to update it.
The legal basis for this is Art. 6 para. 1 lit. f DSGVO. The legitimate interest of the provider is the optimisation and economic operation of the website.
Through the connection, Google can recognise from which website a request is sent and to which IP address the display of the font is transmitted.
Google offers further information, in particular on the possibilities of preventing the use of data, under the following links:
The provider uses the “Google Maps” component of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”, to provide directions to the site.
Google is certified in accordance with the “EU-US Privacy Shield” and thus guarantees compliance with the EU data protection requirements when processing data in the USA.
When the “Google Maps” component is called up, Google sets cookies in order to process user settings and data when displaying the page and the associated functions on which the “Google Maps” component is integrated. It cannot be ruled out that external Google servers in the USA are used for this purpose.
The legal basis for this is Art. 6 para. 1 lit. f DSGVO. The legitimate interest of the provider is to optimise the functionalities of the website.
Through the connection, Google can recognise from which website a request is sent and to which IP address the representation of the journey is transmitted.
If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. More details on this can be found above under the point “Cookies”.
Google provides further information, in particular on the possibilities of preventing the use of data, under the following links:
Our website uses plugins from the YouTube site operated by Google. The operator of the site is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.